Terms and Conditions

These general terms and conditions apply exclusively to the sale of control technology, automation technology, electronic goods, and other spare parts for machine tools and industrial equipment. For the sale of machine tools, machinery, industrial equipment, and other industrial goods, our separate terms and conditions apply, which you can view here.

1. Scope of Application

These Terms and Conditions apply to all business relationships between us and our customers in connection with the sale of control technology, automation technology, electronic goods, and other spare parts for machine tools and industrial equipment (hereinafter referred to as “goods” or “products”). Our offers and deliveries are directed exclusively at entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB), legal entities under public law, or special funds under public law. By placing an order, you confirm that you are acting in the exercise of your commercial or self-employed professional activity.

Diverging terms and conditions of the customer are only recognized if we expressly agree to them in writing. By placing an order or using our services, you accept these Terms and Conditions. They shall also apply to future contracts without the need for further reference to them.

The contractual language is German only. Translations are for information purposes only and are not legally binding.

2. Conclusion of Contract

Our offers are non-binding and subject to change. You may place orders via our online shop or by email and are bound by your order for two weeks. A purchase contract is concluded when we confirm the order in writing within this period or fulfill it by shipping the goods.

If an item is unavailable (e.g., due to stock errors, supply shortages, or similar circumstances), we may withdraw from the contract and will inform you immediately. Claims for damages are excluded in this case. Product details (e.g., energy consumption, dimensions) are approximate values and not guaranteed characteristics unless explicitly confirmed in writing. We reserve the right to correct any errors in technical data, product descriptions, or availability. All agreements must be made in writing, including ancillary agreements and subsequent amendments.

3. Prices and Costs

All prices are exclusive of statutory VAT and shipping costs. You bear the costs for insurance, customs clearance, and standard packaging for transportation. Shipping costs depend on the weight, size, and destination of the delivery. During the online ordering process, you can select your preferred shipping method. Agreed additional services and any advanced costs shall be borne by you as the customer.

4. Payment Terms

Unless otherwise agreed, payment is made in advance. For prepayment, we will provide our bank details in the order confirmation. If payment is not received within seven days, we may cancel the order.

In our online shop, we also offer payment via PayPal, credit card, iDEAL, EPS, Multibanco, Bancontact, and Przelewy24. For these payment methods, your account will be charged upon order placement.

Existing customers, authorities, schools, universities, and similar institutions may place orders on account by prior arrangement. In such cases, the payment term is 14 days after receipt of the goods without deductions.

Invoices are payable upon receipt without deduction. Discounts are only permitted if expressly agreed in writing. In the event of late payment, we charge interest at a rate of 9% above the base interest rate of the European Central Bank after the agreed payment period expires. We reserve the right to assert further claims for default damages.

Offsetting is only permitted with undisputed or legally established counterclaims. You may only exercise a right of retention if it is based on the same purchase contract.

5. Shipping and Transfer of Risk

You can select the shipping method during the ordering process. We offer various shipping options in our quotes. We reserve the right to change the shipping provider if this leads to improved service without affecting service level or delivery time. Unless otherwise agreed, standard shipping will be used.

Shipping typically occurs within 1–3 working days after receipt of payment. Actual delivery times may vary depending on the destination country. Delivery times shown in the order process or shopping cart are non-binding estimates for guidance only and do not represent guaranteed delivery dates.

For deliveries outside the EU, additional duties, taxes, or fees may apply, which must be borne by the customer.

Force majeure, strikes, and unforeseen operational disruptions shall extend delivery periods accordingly. Delivery is at your risk. Risk passes to you upon handover of the goods to the carrier. This also applies if we bear the shipping costs or deliver the goods ourselves.

Transport damage must be reported and documented to the carrier and delivery agent immediately upon receipt and reported to us within 2 days at the latest.

6. Warranty and Guarantee

New goods are covered by the statutory warranty, limited to 12 months. For used goods, the statutory warranty is excluded. Instead, we offer our own guarantee for most used items. The guarantee period usually ranges from 3 to 12 months and is stated on the respective product page. The warranty or guarantee period begins on the day you receive the goods.

The guarantee only applies in cases of proper use as outlined in Section 7. We are only liable if specific characteristics have been expressly warranted in writing or if defects have been fraudulently concealed.

To assert warranty or guarantee claims, you must notify us of defects in writing without delay and no later than 5 working days after discovery. In the case of obvious defects, this period begins upon receipt of the goods.

If you invoke the guarantee, you bear the costs and risk of return and reshipment. Claims under the guarantee will be handled by repair or replacement. If neither is possible, we will refund the product value. Shipping costs are non-refundable.

Condition reports provide a description appropriate to the age and performance of the product and do not constitute guaranteed characteristics. Even with positive assessments, age-related functional limitations may occur.

7. Proper Use

The goods we offer are intended for professional use and should be installed, operated, and used by qualified personnel. This ensures both safety and optimal functionality. Proper use includes compliance with all technical instructions and safety regulations. It is also a prerequisite for any guarantee claims as per Section 6. In guarantee cases, we will verify proper use. Improper use may result in exclusion from guarantee claims.

8. Condition of Goods

New goods may come from warehouse stock and include older versions that are nevertheless new and unused.

Used goods are, unless otherwise stated, fully functional but may show signs of age or wear. Detailed information on the condition of the goods can be found in the product description.

9. Return of Goods

There is no legal right to return goods. Returns are a voluntary service on our part and require our prior approval. If approved, returns must be made within 14 days of receipt of the goods and must arrive at our warehouse within this period. Returns are only accepted if the goods are in their original condition.

Please contact us before sending back any goods to ensure smooth processing. We kindly ask that you refrain from sending unannounced returns.

For returns, we may charge a restocking fee of up to 20% of the purchase price. Shipping costs will not be refunded. You bear the costs and risk of return shipping. Refunds will be issued to the original payment method used for the purchase. After successful return processing, you will receive a cancellation invoice.

Returns are excluded in certain cases, e.g., for damaged goods, software, or custom-made products. Detailed return policies can be found on our website under “Return Policy.”

10. Retention of Title

All deliveries are made under retention of title. The delivered goods remain our property until full payment of the purchase price has been received. Goods under retention of title may not be pledged, transferred as security, processed, or resold before full payment. You are obligated to handle the goods with care and to notify us immediately of any third-party access. In case of contractual breach, especially default of payment, we are entitled to reclaim the goods. If insolvency proceedings are filed against your assets, we are entitled to withdraw from the contract and demand the return of the goods.

11. Special Provisions for Intra-Community Deliveries

For VAT-exempt intra-community deliveries, we require your valid VAT ID number before shipment. Without a valid VAT ID, we must invoice German VAT and are not permitted to refund it later. The VAT ID can be entered directly during the checkout process in the online shop.

You are required to complete and return a confirmation of receipt (Gelangensbestätigung) upon request for intra-community deliveries. We usually use tracking data as proof of delivery to the EU country. If this is insufficient, you are obliged to assist in providing the required confirmation.

12. Export Control and Embargo Regulations

Some of our products are subject to national and international export control regulations, particularly the EU Dual-Use Regulation, the German Foreign Trade and Payments Act (AWG), the Foreign Trade and Payments Ordinance (AWV), and, where applicable, embargo regulations of the EU and/or the United States.

If export requires official approval from German authorities, we will obtain such approval. Delivery times will be extended accordingly during the approval process. If approval is ultimately denied, we are entitled to withdraw from the contract. In such cases, liability for damages is excluded unless otherwise required by law.

The customer undertakes to comply with all applicable import regulations of their country and to obtain any necessary permits or registrations independently and in due time. By placing an order, the customer confirms that the import complies with applicable laws and that all necessary permits are in place.

The customer agrees not to resell, deliver, or otherwise make the goods available—either directly or indirectly—to individuals, legal entities, organizations, or institutions in countries subject to embargoes or sanctions by the European Union, Germany, or the United Nations, especially not to Russia, Belarus, North Korea, Iran, Syria, Venezuela, or the Crimea region. This also applies to goods not subject to specific export control regulations.

If the customer violates export or import regulations, particularly by providing incomplete or incorrect information or by failing to meet their obligations, we are entitled to withdraw from the contract. The customer shall reimburse us for any damages or costs incurred as a result.

13. Limitation of Liability

To the extent permitted by law, our liability for damages—regardless of the legal basis—is excluded.

We are only liable for damages resulting from intentional or grossly negligent breaches of duty by us, our legal representatives, or our agents. In the event of simple negligence of essential contractual obligations (cardinal obligations), our liability is limited to the typical and foreseeable damages. In these cases, we are not liable for indirect damages, consequential damages, or lost profits.

Any further liability is excluded. The above limitations do not apply to injury to life, limb, or health, claims under the Product Liability Act, or in the case of fraudulent concealment of defects or assumption of a guarantee for the condition of the goods.

Where our liability is excluded or limited, this also applies to the personal liability of our legal representatives, employees, and vicarious agents.

14. Applicable Law

German law applies exclusively. International legal provisions, in particular the UN Convention on Contracts for the International Sale of Goods (CISG), are excluded.

15. Place of Performance and Jurisdiction

The place of performance and exclusive place of jurisdiction for all disputes arising from this contract is our registered office.

16. Data Protection

We process personal data in the context of the business relationship in accordance with applicable data protection regulations. Detailed information can be found in our separate Privacy Policy on our website.

17. Severability Clause

Should any provision of these Terms and Conditions be or become wholly or partially invalid, the validity of the remaining provisions shall remain unaffected. In place of the invalid provision, the legally permissible provision that most closely reflects the economic intent of the invalid provision shall apply.

These General Terms and Conditions were last updated on March 31, 2025.